Proactive technicians who clients trust to deliver flexible, customized services anytime, anywhere
When you work with the Sparkhound Support Services Team, you’re in the hands of proactive watchdogs and knowledgeable first responders who react quickly and effectively all day, every day. We know that each client engagement is unique and requires a customized service approach, so our solutions are as flexible and agile as you need us to be.
To ensure comprehensive client results, we’re committed to providing ITIL v3 centric solutions within four core areas:
Shift your support needs or service desk responsibilities to Sparkhound and free your IT group for higher-value initiatives. Formally trained and Microsoft-certified, our Service Desk team offers support 24 hours a day, seven days a week, on-premise or remotely. Our experienced technicians are comfortable with legacy and new desktop technologies, and offer three service delivery models — fully-dedicated, shared or on-premise — for a customized solution at every engagement.
Our services could include:
Service Desk Centralized Services (Tier 1)
Onsite – Break/Fix Services (Tier 2)
Post-Implementation or Deployment Support (project based)
ITIL v3 Centric Monitoring and Reporting
Incident/Problem Management
ITIL v3 Centric Calling and Tracking
Continual Process Improvement
Nationwide Deployment SupportWe don't believe in the "wait until it’s broken, then fix it" model. Your dedicated Sparkhound support team can proactively monitor server systems 24 hours a day, seven days a week to catch potential risks and seize every opportunity to make your IT run better and faster, for a more dynamic end-user experience.
Our services could include:
24/7 Systems Monitoring and Alerting
Combined Service Desk and Network Support
Preventive Maintenance
Security Assurance
Quarterly Business Reviews
Asset ManagementSparkhound Service Desk team members have experience with a wide range of clients and user populations — including local, regional and national Fortune 500 customers — as well as on-premise, lite-touch or zero-touch deployment technologies. Because of this breadth and depth, we can handle any size deployment and post-implementation support, including out-of-state service, if needed.
Our services could include:
Nationwide PC Deployments
Deployment Project Management
Desktop Imaging Solutions
Installation/De-installation
Asset Tracking
Data Transfer
Hardware Upgrades
Intelligent ClassroomsSparkhound’s Cisco- and Microsoft-certified engineers and architects can design, build, secure and maintain your business’s on-premise network effectively. Knowing that certain industry sectors like banking, finance and defense require the ability to supervise and secure data on-site, we’ll help support — and guard — your network like it’s our own.
Our services in this area include:
Windows Server Support and Server Administration
Routing and Switching Implementation & Support
Wireless Network Implementation & Support
Multi-function Device Support
Want to learn more? Contact us at 866.217.1500 or contact our Support Services Director today.