Case Studies / Explorer Software Group Case Study

Explorer Software Group Case Study

Headquartered in Canada, Explorer Software Group serves over 3,000 contractors on six continents by providing enterprise software solutions for construction, accounting and project management. Utilizing the virtual office model, the company needed a strategic partner to fully integrate the Microsoft Lync Unified Messaging and Communications for its North American users to collaborate around the world with clients.

Challenge

With a VOIP phone gateway system provided by Inter-Tel, Explorer Software wanted to fully integrate Microsoft Lync for its North American employees (majority are home based). With IT resources focused on day-to-day support for more than 200 employees, the company needed a partner to:  Quickly understand the existing technical environment and use an agile approach for a seamless integration  Implement and deploy a full voice solution remotely because of the company’s dispered workforce  Provide end-user training, knowlege transfer and project documentation   

Solution

Rackspace recommended Sparkhound as its partner of choice for its extensive experience with Microsoft Lync. To ensure the project was completed within the agressive timeline and within budget, Sparkhound: Conducted a discovery phase to understand the current environment and identify any outstanding requirements that might deter the timeline Deployed Microsoft Lync for IM and presence, as well as configured Voice service with a local pilot group before implementing the full remote launch Provided Sparkhound’s Rapid Response Technical Support at close-out

Impact

Because Microsoft Lync’s “anywhere access” -- from a desktop, laptop or mobile device -- did not require a VPN, employees could service clients at work, on the road or at home easily, increasing productivity and collaboration immediately.
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