Case Studies / Health Care Case Study

Health Care Case Study

As the corporate parent, the client handles administrative functions such as recruitment and human resources for a Louisiana hospital, as well as services to the region’s residents. Focused on exceeding industry standards, the client needed a strategic partner to help improve communications and collaboration for its 3,000 employees.

Solutions

Industries

Challenge

The healthcare industry requires consistent communication and policy adherence to effectively manage patient outcomes and business processes. To enhance communication, policy management and process automation, the client wanted to migrate its legacy intranet (with a myriad of small applications) to SharePoint 2010 to address specific challenges: Abundance of email traffic making it hard to identify and prioritize tasks Inconsistent and unsecure access to information across the network Lack of tool to facilitate cross-company communication and collaboration 

Solution

Sparkhound, a Microsoft-certified partner with years of SharePoint experience, provided the analysis, consulting and implementation expertise to design a customized solution: Leveraged business process definition skills to assess processes limitations around communication and access Defined how the SharePoint feature set could achieve clear task visibility, prioritization and consistent policy management Designed branding and information architecture in line with cross-company collaboration and communication goals Delivered a comprehensive governance plan for organizational deployment  

Impact

​The new single policy management system could be accessed securely anywhere, any time. The centralized tool also provided immediate cross-company (and campus) communication and prioritization of tasks, helping increase productivity and collaboration.
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