Managed Service Desk

Keeping you up and running more effectively and efficiently

IT isn’t perfect. Things break. Users have issues. And most internal IT teams aren’t equipped to respond to every request immediately. But with Sparkhound on your service desk, you’re covered.

Our U.S.-based team of ITIL support specialists live for solving problems and delivering great customer experiences 24x7x365 — giving your users and answers and solutions they need, whenever needed. When we help you manage and maintain your business applications, your IT team is free to focus on strategic initiatives that drive business value. For you, that means more predictable costs, less downtime, guaranteed response time and reduced IT burden. And if you have your own service desk or help desk, we can integrate seamlessly with your team when they’re stuck or need the extra bandwidth to keep up with incident volume.

SPARKHOUND'S MANAGED SERVICES APPROACH

Focusing on the “run” aspect of our guiding Plan/Build/Run methodology, Sparkhound’s comprehensive ITIL-based managed service desk approach covers incident, request and alert management. Our onboarding process defines and streamlines procedures for success, while regular reporting ensures that service levels are consistently maintained. 

We offer two managed service desk support tiers that, together, cover the majority of all routine to advanced service desk requests. Our goal is to catch incidents before your business encounters productivity loss. With our optional Tier 2 level of support, the Sparkhound Managed Service Desk team proactively sniffs out issues through threat identification, regular diagnostic checks, device configuration backup and monitoring, and more.

Want to know more?

Contact us

Download our Service Desk Solution Sheet (PDF document) or contact us and a Sparkhound consultant will be in touch soon.

Sparkhound provides IT services to clients across a wide variety of industries. See what we've done.

Industry Experience

Featured Case Study

iPad Application Centralized Streaming Services for Community Coffee's Data

Industry Retail Trade, Manufacturing

EXECUTIVE SUMMARY: Since 1919, Louisiana’s Community Coffee has brought people together everywhere with each exceptional cup of coffee. As the world has demanded more of the coffee that captures southern charm, CC’s needed more than an information distribution process consisting of an email chain of spreadsheets amongst their employees. Sparkhound, with...

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