Managed Service Desk

Keeping you up and running more effectively and efficiently

IT isn’t perfect. Things break. Users have issues. And most internal IT teams aren’t equipped to respond to every request immediately. But with Sparkhound on your help desk, you’re covered.

Get the Managed Services Overview

Our U.S.-based team of ITIL support specialists live for solving problems and delivering great customer experiences 24x7x365 — giving your users the answers and solutions they need, whenever they're needed. When we help you manage and maintain your business applications, your IT team is free to focus on strategic initiatives that drive business value. For you, that means more predictable costs, less downtime, guaranteed response time and reduced IT burden. And if you have your own service desk or help desk, we can integrate seamlessly with your team when they’re stuck or need the extra bandwidth to keep up with incident volume.


Focusing on the “run” aspect of our guiding Plan/Build/Run methodology, Sparkhound’s comprehensive ITIL-based managed help desk approach covers incident, request and alert management. Our onboarding process defines and streamlines procedures for success, while regular reporting ensures that service levels are consistently maintained.

We offer two managed service desk support tiers that, together, cover the majority of all routine to advanced service desk requests. Our goal is to catch incidents before your business encounters productivity loss. With our optional Tier 2 level of support, the Sparkhound Managed Service Desk team proactively sniffs out issues through threat identification, regular diagnostic checks, device configuration backup and monitoring, and more.

Want to know more?

Contact us

Download our Service Desk Solution Sheet (PDF document) or contact us and a Sparkhound consultant will be in touch soon.

Our clients come from a wide variety of industries, and we're proud of what we've achieved together. Read their stories.

Industry Experience

Featured Case Study

IT Security Service Desk Case Study

Industry Finance, Insurance, Real Estate

​Founded in 1934, the client is the state of Louisiana’s oldest and largest health insurance company. Facing rapid growth and changes in the health care and insurance marketplace, the company needed a partner who had the depth and breadth to support its IT team and ongoing security requests.

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