IT isn’t perfect. Things break. Users have issues. And most internal IT teams aren’t equipped to respond to every request immediately. But with Sparkhound on your service desk, you’re covered.
Our U.S.-based team of ITIL support specialists live for solving problems and delivering great customer experiences 24x7x365 — giving your users the answers and solutions they need, whenever they're needed. When we help you manage and maintain your business applications, your IT team is free to focus on strategic initiatives that drive business value. For you, that means more predictable costs, less downtime, guaranteed response time and reduced IT burden. And if you have your own service desk or help desk, we can integrate seamlessly with your team when they’re stuck or need the extra bandwidth to keep up with incident volume.
Focusing on the “run” aspect of our guiding Plan/Build/Run methodology, Sparkhound’s comprehensive ITIL-based managed service desk approach covers incident, request and alert management. Our onboarding process defines and streamlines procedures for success, while regular reporting ensures that service levels are consistently maintained.
We offer two managed service desk support tiers that, together, cover the majority of all routine to advanced service desk requests. Our goal is to catch incidents before your business encounters productivity loss. With our optional Tier 2 level of support, the Sparkhound Managed Service Desk team proactively sniffs out issues through threat identification, regular diagnostic checks, device configuration backup and monitoring, and more.
Founded in 1934, the client is the state of Louisiana’s oldest and largest health insurance company. Facing rapid growth and changes in the health care and insurance marketplace, the company needed a partner who had the depth and breadth to support its IT team and ongoing security requests.View Solution