IT Service Management & IT Operations Management

ITSM + ITOM Are Better Together with ServiceNow

Sparkhound consultants collaborate with our clients to build highly impactful ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM) strategies that seamlessly resolve technology issues across the organization.

IT Operations Automation

A well-planned and executed ITSM and ITOM strategy will transform your business. Cohesion of IT and operational processes across all areas of the business into one platform with a simple-to-use app-like interface can help keep your business moving at record pace. In addition to tier one processes like employee onboarding, our consultants are experts at unearthing the mundane and often complicated processes and transforming them into automated workflows managed with a simple “tap” or click.

IT Services and Operations Management Strategy brings together and automates functions from all areas of the business by leveraging a single platform across the enterprise to increase the velocity of service delivery. Use cases include:

  • IT: modern IT service delivery that is faster to deploy, cost efficient, and simple to use for infrastructure, employee assets management, application support, and more
  • HR: transform HR service delivery to improve employee satisfaction and productivity by automating key activities like new-hire on and off-boarding
  • Security: give your security team the right tools to quickly recognize and respond to sophisticated attacks
  • Customer Service: the digitally connected service economy is improving customer satisfaction by detecting and solving problems before it affects a customer's product performance
  • Finance: enable your finance department to efficiently consolidate reports and deliver resourceful performance dashboards to management for more timely and effective business decisions
  • Legal: integrate an intuitive self-service portal that is strategically orchestrated to provide a centralized information base to navigate your legal business knowledge, research, and documents
  • App Development: use a cloud platform to create business applications that are easy to use and safe to install with pre-built services and templates
  • Facilities: optimize business performance with insight on how to strategically manage your facility's sustainability, productivity, and cost control
  • Field Services: exceed customer expectations with advanced dispatch capabilities to deliver quality solutions faster
  • Marketing: fulfill company-wide objectives by using powerful marketing tactics to brand your identity and attract the right customers to your business

ServiceNow ITSM & ITOM Use Case Video:

See IT Service Management and IT Operations Management in Action

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Contact us to learn how an ITSM and ITOM strategy with ServiceNow can increase your business' velocity. Request a customized one-on-one demo here.

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