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EXECUTIVE SUMMARY: Patient population and staff growth outpaced regional healthcare services provider, Baton Rouge General Health Systems‘ IT resource capacity leading to low employee satisfaction scores. BRG’s partnership with Sparkhound integrated the two service desk teams in a co-managed, 24x7x365 Service Desk with great success. Quicker ticket response and meaningful resolution has increased employee satisfaction scores, freed up critical IT staff for more strategic initiatives, and improved service desk KPIs across the board. Download the PDF hereRead More
As a premium equipment dealer and one of the largest equipment distributors in the world, the company serves 68 locations around the U.S. After experiencing rapid growth, the company decided to leverage Microsoft’s System Center 2012 platform as part of a comprehensive strategy and vision to more effective and efficiently manage its enterprise infrastructure.Read More