Managed Services Experience

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Proactive 24x7 Network Monitoring for All 290 PrimeLending Locations

EXECUTIVE SUMMARY:  PrimeLending is a residential mortgage company with more than 290 locations across 44 states. PrimeLending sought an IT solution to help improve communication and reduce the time spent tracking and correcting issues within their internal network. We were able to implement a proactive network performance monitoring system that can help us find, monitor, and eliminate issues that previously hindered user productivity and day-to-day business operations.

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Co-managed 24x7x365 Healthcare Managed Services

EXECUTIVE SUMMARY: Patient population and staff growth outpaced regional healthcare services provider, Baton Rouge General Health Systems‘ IT resource capacity leading to low employee satisfaction scores. BRG’s partnership with Sparkhound integrated the two service desk teams in a co-managed, 24x7x365 Service Desk with great success. Quicker ticket response and meaningful resolution has increased employee satisfaction scores, freed up critical IT staff for more strategic initiatives, and improved service desk KPIs across the board.    Download the PDF here

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Managed Services Case Study

The company specializes in the restoration and corrosion protection of structural and process assets, piping fabrication and systems for the Industrial Process, Public, Oil and Gas, Environmental, Power and Marine markets around the U.S. Without dedicated IT, the client needed a partner who could lead, manage and support its internal IT investments long-term.

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