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Executive Summary As Acadiana’s leading regional health system, Lafayette General Health (LGH) needed iOS and Android applications so that patients could find the nearest hospitals, what the Emergency Room wait times are, and doctors by their specialty. They also desired a way to view illness concentrations by area. Because of our expertise with cross-platform development using Xamarin, we were able to deliver two mobile applications at a cost savings to LGH. About LGH Lafayette General Health (LGH) is Acadiana’s largest...Read More
EXECUTIVE SUMMARY: Patient population and staff growth outpaced regional healthcare services provider, Baton Rouge General Health Systems‘ IT resource capacity leading to low employee satisfaction scores. BRG’s partnership with Sparkhound integrated the two service desk teams in a co-managed, 24x7x365 Service Desk with great success. Quicker ticket response and meaningful resolution has increased employee satisfaction scores, freed up critical IT staff for more strategic initiatives, and improved service desk KPIs across the board. Download the PDF hereRead More
As one of the largest not-for-profit health systems in the U.S., the healthcare customer had approximately 9,300 computers in seven hospitals, 40 clinics and three business offices with roughly 7,500 of those computers using the "Novell Client" for login authentication and drive mapping. In an effort to ease its infrastructure support requirements and enable advanced integration with its enterprise applications, the company needed to migrate both its file and directory services from the current Novell Directory Services (NDS) environment to...Read More
A leading health care company focused on home health care services to more than 35,000 individuals across the U.S., the client wanted to implement Microsoft Systems Center Configuration Manager (SCCM) to more effectively manage and maintain more than 15,000 devices across 38 states and more than 500 sites.Read More