Service Desk Experience

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IMTT Service Desk Case Study

Headquartered in New Orleans, IMTT (International Matex Tank Terminals) has been in operation for more than 70 years and owns and operates 12 bulk liquid storage terminal facilities in North America with aggregate capacity of approximately 42 million barrels. As the fourth largest provider of bulk liquid storage and handling services in the U.S., IMTT needed a strategic partner who had the flexibility to seamlessly integrate into its IT team on-demand.

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IT Security Service Desk Case Study

​Founded in 1934, the client is the state of Louisiana’s oldest and largest health insurance company. Facing rapid growth and changes in the health care and insurance marketplace, the company needed a partner who had the depth and breadth to support its IT team and ongoing security requests.

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After-hours Service Desk Case Study


 This particular nationwide company provides heating, air conditioning, plumbing, sewer and drain services to homes and businesses. Focused on providing around-the-clock professional services, the client needed a strategic partner with ITIL-certified professionals who could seamlessly integrate with and support its IT team after normal operating hours.

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