CALL CENTER
OPERATIONS

BETTER SERVICE. BETTER SUPPORT.
EXPERTS ON CALL — ANYTIME.

Our Call Center Operations

Many business operations require obtaining, verifying, and/or delivering information to clients by telephone or other electronic means. It may be for a public health emergency, disaster recovery applications, program eligibility determination, etc.

Sparkhound’s Call Center Operations team brings your programs and policy to life with an experienced team of friendly agents. Our Call Center provides a real-time dashboard for Clients as well as Daily/Weekly/Monthly SLA and statistical reports. Our Call Center Operations is US-based, geographically diverse, and supports multiple languages.

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What Can Sparkhound Call Center Operations Do For You?

red-markSHORT LEAD TIME?

If it's standing up a full-service call center in a short time, you've come to the right place. This is just one of the benefits of working with Sparkhound.

red-markLOW PERFORMANCE?

If your current call center is just not cutting it, let's talk. We have the experience, talent, and tools to ensure better performance and a better experience.

red-markINEFFICIENT?

If you're going to have a call center, particularly an outside one, it needs to be cost-efficient. We can proudly say we fulfill this promise to our many Clients.

red-markWEAK REPORTS?

You need real-time visibility in today's call center environment. Because we are a technology business, we provide a real-time dashboard, call monitoring, and more.

red-markLOW FLEXIBILITY?

Flexibility means working with you and your particular needs. We are not one size fits all, and we can staff with your personnel or our own team of friendly experts.

red-markPOOR SERVICE?

Because we work with so many Clients in so many different Call Center Ops situations, we have the experience to provide best-in-class service to support your needs.

Meaningful Outcomes

95%

customer retention from omnichannel support
(including call center operations)

100%

US-based geo-redundant operations

98.5%

adherence to Client service level agreements over the past 3 years

What Clients Are Saying...

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Our goal at LCMC Health is to have an extraordinary, predictable, consistent customer service approach with the highest quality of support. Sparkhound is a trusted partner that plays a critical role with our customers who are very important to us.

— Annette Perilloux, Director of the Office of CIO, LCMC Health

Want to hear more?
Have 15 minutes to chat about improving the state of your business?

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