Process Optimization Case Study

Executive Summary

As a leading global developer, manufacturer and marketer of complex chemicals and services, the client has more than 4,000 employees across 75 locations who provide services to more than 100 countries worldwide. The client wanted to centralize and standardize multiple IT divisions and support organizations and develop more efficient transitional and operational processes and procedures.

CHALLENGE

The global chemical company had limited IT support without the enterprise upgrade experience to standardize and drive system-wide changes worldwide. The client needed a partner to help develop the long-term business strategy built upon a sustainable growth model and mitigated risk plan.  Outdated technologies, few standardized processes, lack of centralized software and limited technical support services  Must transform more than 25 IT divisions and support organizations worldwide into one IT support arm Expand efficiencies and utilization of corporate software and assets (i.e. AD, desktop software, operations system), as well as systematic processes

SOLUTION

After determining that an Active Directory upgrade, Windows 7 upgrade and new encryption process were necessary to launch the client’s standardized, one IT powerhouse, Sparkhound consultants:  Designed and implemented ITIL technology best practices that could be utilized globally  Managed the global Windows 7 upgrade deployment, Active Directory upgrade and encryption process with the client’s corporate IT division  Provided project management and coordination of enterprise upgrade logistics

IMPACT

By utilizing a proven Enterprise Deployment Methodology, Sparkhound transformed the client’s ability to deliver services to employee desktops at a global scale, ensuring Albemarle sustained its competitive advantage in the marketplace.