IMTT Service Desk Case Study

Executive Summary

Headquartered in New Orleans, IMTT (International Matex Tank Terminals) has been in operation for more than 70 years and owns and operates 12 bulk liquid storage terminal facilities in North America with aggregate capacity of approximately 42 million barrels. As the fourth largest provider of bulk liquid storage and handling services in the U.S., IMTT needed a strategic partner who had the flexibility to seamlessly integrate into its IT team on-demand.

CHALLENGE

With a lean IT division serving approximately 500 employees, IMTT needed an IT partner who could serve as an extension of its team during busy project cycles. Because IMTT has specific industry needs, the partner needed to provide consultants who could:
Quickly understand the existing technical environment and industry demands for a seamless integration
Bring best practices and methodologies to all Support Service projects
Support short-term and long-term initiatives and various systems across multiple locations

SOLUTION

After selecting Sparkhound for its breadth of expertise and depth of staff, Sparkhound’s Support Team stepped in to provide a variety of support for both IMTT and its subsidiary.
Supported IMTT with remote help desk level support, onsite staff augmentation and complex network support
Supported various systems ranging from Windows servers and desktops/laptops to VMWare, Cisco and HP switches

IMPACT

IMTT has created a lean and efficient staffing model due to Sparkhound’s flexibility and industry knowledge. With Sparkhound’s Support Team providing onsite support in Houston, Longview, Texas and multiple Louisiana terminals, IMTT continues to grow without increasing its IT staff and maintains positive internal end-user satisfaction.