Executive Summary

Jones Walker is one of the largest law firms in the Gulf South with 15 offices and approximately 750 employees in six states. As part of its five-year telecommunications upgrade strategy and continued business growth, Jones Walker wanted to implement an application-level, feature-rich functionality offered by Voice over IP (VOIP) technology to improve communications between offices.


With limited VOIP technology expertise, Jones Walker needed a strategic partner who could replace its existing phone system, provide a solution with investment protection and upgrade the system within an aggressive timeline. In addition, the new solution had to utilize the latest technology for instant buy-in and meet several critical requirements:

  • Unified Communications to improve collaboration and support for mobile workforce across the Gulf South Region

  • Third-party integration capabilities for cost recovery

  • Scalability for immediate and long-term growth needs

  • Accessibility to manufacturer and channel partner support


After meeting with key business leaders to understand the company’s long-term business goals and infrastructure needs, Sparkhound:

  • Researched and evaluated several IP-based solutions before recommending CISCO Unified Communications, which provides a global network of system integrators and development partners

  • Implemented and deployed CISCO Unified Communications successfully with a proven methodology


Since deploying CISCO Unified Communications across 15 offices, Jones Walker has increased collaboration among staff, reduced operational costs and strengthened mobility. In addition, CISCO’s feature-rich capabilties resulted in immediate user adoption and increased productivity.