Jones Walker Unified Communications Case Study

Executive Summary

Jones Walker is one of the largest law firms in the Gulf South with 15 offices and approximately 750 employees in six states. As part of its five-year telecommunications upgrade strategy and continued business growth, Jones Walker wanted to implement an application-level, feature-rich functionality offered by Voice over IP (VOIP) technology to improve communications between offices.

CHALLENGE

With limited VOIP technology expertise, Jones Walker needed a strategic partner who could replace its existing phone system, provide a solution with investment protection and upgrade the system within an aggressive timeline. In addition, the new solution had to utilize the latest technology for instant buy-in and meet several critical requirements:

• Unified Communications to improve collaboration and support for mobile workforce across the Gulf South Region
• Third-party integration capabilities for cost recovery
• Scalability for immediate and long-term growth needs
• Accessibility to manufacturer and channel partner support

SOLUTION

After meeting with key business leaders to understand the company’s long-term business goals and infrastructure needs, Sparkhound:

• Researched and evaluated several IP-based solutions before recommending CISCO Unified Communications, which provides a global network of system integrators and development partners
• Implemented and deployed CISCO Unified Communications successfully with a proven methodology.

IMPACT

Since deploying CISCO Unified Communications across 15 offices, Jones Walker has increased collaboration among staff, reduced operational costs and strengthened mobility. In addition, CISCO’s feature-rich capabilties resulted in immediate user adoption and increased productivity.