24/7 IT Help Desk
Reliable Managed IT Service Desk Support
The importance of having a dependable and experienced managed IT service desk cannot be overstated. When internal IT teams struggle to meet the demands of a growing organization, turn to Sparkhound. We offer fast, reliable, and effective managed help desk services that ensure your operations run smoothly. Let our approachable and onshore specialists help your organization achieve more.
In the fast-paced world of technology…
collaboration and support are key to overcoming challenges and driving innovation.
What managed help desk services can do for you
Get Support When You Need It
Network and system issues can arise at any time, and your IT response needs to be swift to mitigate potential damage and downtime. Sparkhound’s 24/7 service desk provides dependable support that businesses can rely on.
Quickly Solve Disruptions
Every minute an IT issue goes unaddressed results in lost revenue and increased risk of greater disruptions. Sparkhound is equipped to deliver immediate incident management solutions whenever the need arises.
Utilize IT Staff for Big Projects
Need help from a full team on-demand? Sparkhound’s specialists enhance your existing managed IT service desk by supplementing support services, allowing your IT staff to focus on larger-scale projects.
Solve Issues Before They Arise
Inefficiencies can be corrected through data-driven strategies that enhance performance and reduce waste. Sparkhound works alongside your teams to identify potential issues in existing processes proactively.
Managed help desk services case study
Real-World Impact
Consolidating Support for Better Care
LCMC Health Sparkhound helped LCMC Health consolidate help desk services across five hospitals, reducing operating costs by over 25%. By outsourcing Tier 1 managed services, LCMC freed up internal resources to focus on higher-priority tasks. This consolidation also ensured the successful implementation of a new EMR system without disrupting patient care
Proposal/RFP Response Generator
Created a product that answers RFP questions and adds tremendous efficiency in the proposal development process. In short, when a user creates a new Proposal record and uploads a RFP or compliance questionnaire in a variety of document forms: PDF, xlsx, docx, etc. This is sent over to Azure Document Intelligence where the questions are extracted and then fed over to a dataverse database and linked in with the parent record. Each question is then submitted to an Azure OpenAI deployment of Chat GPT 4o, that is grounded to an Azure AI Search index that contains a corpus of data from past RFPs and compliance questionnaires, along with marketing documents, presentations, etc. Each document is tagged with a piece of metadata during ingestion that allows it to be filtered for the RFP or compliance questionnaire, so that only RFPs are queried for RFPs and only compliance questionnaires are queried for compliance. Chat GPT-4o then returns the a response and that is written back in to the question record in dataverse. The end user can then review the answers from the Power App. They can also adjust the answer manually or submit refinement requests back to the AI Model. Once they are done or they can export the report in a formatted document, or copy/paste answers back into the original RFP or questionnaire document. This finalized document is then added to the data corpus and future proposals and/or compliance questionnaires will consider these in response development. This way, the generative model always has the most recent information to pull from.
Managed help desk services insights
Deep Dives & Discoveries
What our clients say
Hear how our managed help desk services have transformed businesses and improved operational efficiency.
“We needed a flexible partner who could respond and adapt to our needs. Sparkhound has exceeded our expectations every step of the way.”
Eric AbramsIT Manager, Support
Noble Energy
“Sparkhound’s agile approach to business truly sets them apart and allowed us to quickly ramp up. Their consultative approach put us on the same side of the table, working together to provide the best solution and drive the best outcomes.”
William L.CEO
First Guaranty Bank
“Our goal was to do more with less and they definitely achieved that for us. They understand what makes healthcare tick.”
Martin PrinceAVP of Operations
LCMC Health
“We needed a flexible partner who could respond and adapt to our needs. Sparkhound has exceeded our expectations every step of the way.”
Eric AbramsIT Manager, Support
Noble Energy
“Sparkhound’s agile approach to business truly sets them apart and allowed us to quickly ramp up. Their consultative approach put us on the same side of the table, working together to provide the best solution and drive the best outcomes.”
William L.CEO
First Guaranty Bank
Say Goodbye to Downtime, High Costs, and Inefficiencies
Contact us to learn more about how Sparkhound can help you with fast, reliable, and effective IT help desk