IT Strategy Case Study

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Executive Summary

As a consulting company that provides technicians, chemists, safety professionals and field personnel to the oil and gas industry and federal government, the client needed a centralized repository of its critical infrastructure network to minimize potential business interruptions across its Louisiana, New Mexico and Tennessee offices.

CHALLENGE

The company wanted to proactively mitigate infrastructure risks and business interruptions by developing a comprehensive technical infrastructure plan. With limited IT bandwidth unable to focus resources on a large-scale assessment, the client needed a strategic partner who could:  Understand existing technical environment to define strategies that maximize uptime and user productivity  Collaborate with business leaders and IT staff to identify technical and operational needs  Build a technical infrastructure documentation plan that provides business continuity and could be used for IT onboarding  

SOLUTION

Sparkhound initiated a phased approach to develop a long-term solution for sustaining the company’s technology operations:  Performed a network infrastructure audit and assessment of existing environment, including key applications and servers  Developed a technical infrastructure documentation plan with protocols to proactively manage and mitigate business interruptions quickly and effectively   

IMPACT

Sparkhound’s network engineering “run book” enabled the consulting firm to maximize uptime and minimize client disruptions, implement a disaster recovery plan to reduce business interruptions and utilize an IT onboarding process for increased productivity and cost savings.

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