CONTACT CENTER
OPERATIONS

BETTER SERVICE. BETTER SUPPORT.
EXPERTS ON CALL + TECHNOLOGY —
FULL SUPPORT THAT FITS YOUR NEEDS.

Contact Center Operations

Business operations often require obtaining, verifying, or delivering information to customers by telephone, text, email, or other electronic means. Examples include: public health emergencies, disaster recovery applications, program eligibility determination, and so on. 

Sparkhound’s Contact Center Operations team brings such omnichannel programs and policy to life with an experienced team of friendly agents. Our people and technology combine to deliver a positive customer experience (CX).

Our Business Process Outsourcing (BPO) Contact Center provides a real-time dashboard for Clients as well as Daily/Weekly/Monthly service-level agreements and statistical reports. It is US-based, geographically diverse, and supports multiple languages.

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What Can Sparkhound Contact Center Operations Do For You?

red-markSHORT LEAD TIME?

If it's standing up a full-service contact center in a short time, you've come to the right place. This is just one of the benefits of working with Sparkhound.

red-markLOW PERFORMANCE?

If your current contact center is just not cutting it, let's talk. We have the experience, talent, and tools to ensure better performance and a better experience.

red-markINEFFICIENT?

If you're going to have a contact center, particularly an outside one, it needs to be cost-efficient. We can proudly say we fulfill this promise to our many Clients.

red-markWEAK REPORTS?

You need real-time visibility in today's contact center environment. Because we are a technology business, we provide a real-time dashboard, call monitoring, and more.

red-markLOW FLEXIBILITY?

Flexibility means working with you and your particular needs. We are not one size fits all, and we can staff with your personnel or our own team of friendly experts.

red-markPOOR SERVICE?

Because we work with so many Clients in so many different Contact Center Ops situations, we have the experience to provide best-in-class service to support your needs.

Meaningful Outcomes

95%

customer retention from omnichannel support
(including contact center operations)

100%

US-based geo-redundant operations

98.5%

adherence to Client service level agreements over the past 3 years

What Clients Are Saying...

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Our goal at LCMC Health is to have an extraordinary, predictable, consistent customer service approach with the highest quality of support. Sparkhound is a trusted partner that plays a critical role with our customers who are very important to us.

— Annette Perilloux, Director of the Office of CIO, LCMC Health

Want to hear more?
Have 15 minutes to chat about improving the state of your business?

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