BETTER SERVICE. BETTER SUPPORT.
EXPERTS ON CALL + TECHNOLOGY —
FULL SUPPORT THAT FITS YOUR NEEDS.
Contact Center Operations
Business operations often require obtaining, verifying, or delivering information to customers by telephone, text, email, or other electronic means. Examples include: public health emergencies, disaster recovery applications, program eligibility determination, and so on.
Sparkhound’s Contact Center Operations team brings such omnichannel programs and policy to life with an experienced team of friendly agents. Our people and technology combine to deliver a positive customer experience (CX).
Our Business Process Outsourcing (BPO) Contact Center provides a real-time dashboard for Clients as well as Daily/Weekly/Monthly service-level agreements and statistical reports. It is US-based, geographically diverse, and supports multiple languages.
What Can Sparkhound Contact Center Operations Do For You?
SHORT LEAD TIME?
If it's standing up a full-service contact center in a short time, you've come to the right place. This is just one of the benefits of working with Sparkhound.
If your current contact center is just not cutting it, let's talk. We have the experience, talent, and tools to ensure better performance and a better experience.
If you're going to have a contact center, particularly an outside one, it needs to be cost-efficient. We can proudly say we fulfill this promise to our many Clients.
You need real-time visibility in today's contact center environment. Because we are a technology business, we provide a real-time dashboard, call monitoring, and more.
Flexibility means working with you and your particular needs. We are not one size fits all, and we can staff with your personnel or our own team of friendly experts.
Because we work with so many Clients in so many different Contact Center Ops situations, we have the experience to provide best-in-class service to support your needs.
customer retention from omnichannel support
(including contact center operations)
US-based geo-redundant operations
adherence to Client service level agreements over the past 3 years