Insurance IT
You’re managing claims uptime, state insurance audits and vendor risk reviews and you need an IT partner who understands what’s at stake.
When It Feels Like Everything Is Landing on Your Team
You’re Not Sure Your Documentation Is Ready for a State Audit
You’ve got policies, reports and security tools in place, but you’re not sure whether the documentation tells a clear story.
Your Claims and Underwriting Teams Are Getting Bogged Down in Tech
When someone can’t access a policy, claims or agency system, the work backs up fast. Your team needs responsive support that understands how technology issues affect customers, deadlines and renewals.
Vendor Risk Reviews Keep Slowing Down Deals
Carriers and reinsurers need proof that your systems and vendors meet their requirements. Pulling together security questionnaires, policies and supporting evidence takes time your team doesn’t always have.
Why Sparkhound for IT Support for Insurance Companies
Knowledgeable About Your Compliance Needs
We understand the regulatory landscape you’re navigating, including the NAIC Insurance Data Security Model Law, the GLBA Safeguards Rule and 23 NYCRR 500.
One Team for Advisory and Delivery
The team that helps you identify gaps is the same team that helps you close them. You don’t have to coordinate separate firms for strategy, documentation, implementation and ongoing support.
Right-Sized for Mid-Market Insurance Operations
We work with regional carriers, MGAs, agencies and benefits administrators that need practical support that can work alongside their internal team.
How We Help
Managed IT Services for Insurance Agencies
We support the systems your claims, underwriting and service teams use every day, including help desk coverage, infrastructure support and monitoring.
Learn more about Managed ITManaged Security Service
We help you build and maintain security programs that align with the NAIC Insurance Data Security Model Law, state Department of Insurance expectations and other applicable requirements.
Learn more about Managed SecurityCybersecurity Monitoring
We help you monitor for threats, manage vulnerabilities and respond to incidents that affect claims, policy and agency systems.
Cloud Infrastructure for Underwriting and Claims
We help support and modernize the infrastructure behind underwriting and claims workflows, including cloud environments and legacy systems.
Learn more about IT InfrastructureAI Governance and Usage Policy Development
Before AI becomes part of your workflows, we help you put clear policies, controls and accountability in place for regulators, carriers, reinsurers and your own team.
Learn more about AI ConsultingWe Know Our Way Around Your Tech Stack
What Our Clients Say
As we looked at other vendors and platforms, we realized that it was a no-brainer. Microsoft offers the cohesive solution we need. Everything it brings to the table fits beautifully with our direction. It has become an outstanding support for us.
Michael Della Villa, Chief Information Officer and Head of Shared Services, MVP Health Care
Insurance IT Case Studies
Health Payor Deploys Azure Sentinel
A regional insurance company (health payor) consolidated 300+ third-party security tools onto Azure Sentinel and Microsoft Defender.
Read the full case studyTechnology Improvements for a Large Insurance Brokerage
Sparkhound delivered technology improvements for Brown & Brown, the fifth largest independent insurance brokerage in the U.S.
Read the full case studyRPA-Driven Claims Transformation
Sparkhound used robotic process automation to help a benefits administrator serving 250+ payors digitally transform its claims processing procedures.
Read the full case studyTalk to Our Insurance IT Team
Talk to Our Insurance IT TeamFrequently Asked Questions About IT Support for Insurance Companies
What Is IT Support for Insurance Companies?
IT support for insurance companies includes the technology services that help agencies, carriers and MGAs keep claims, policy, billing and agency-management systems available and secure. It can include help desk support, infrastructure management, cybersecurity monitoring, cloud operations and compliance documentation.
What IT Services Do Insurance Companies Typically Need?
Insurance companies typically need managed IT, help desk support, cybersecurity monitoring and cloud operations for underwriting and claims systems. Many also need help with business continuity, access management, vendor risk and the documentation required by regulators, carriers or reinsurers.
What Compliance Requirements Should an Insurance Company Look for in an IT Provider?
Insurance companies should look for an IT provider that understands the regulations that apply to their organization and the states where they operate. Depending on the business, that may include the NAIC Insurance Data Security Model Law, the GLBA Safeguards Rule and 23 NYCRR 500.
The provider should be able to support both system availability and the policies, records and evidence compliance reviews require.
How Much Does Managed IT Cost for an Insurance Agency?
Managed IT pricing varies based on the size and complexity of your environment. The biggest cost factors are the number of users and locations, the systems you need supported, the level of help desk coverage and whether cybersecurity, compliance or vendor risk support is included.
A good provider should review your environment before quoting the work, then clearly explain what is included in the monthly cost and what would be scoped as a separate project.