Impacting Real Results for the State of North Carolina
"Sparkhound helped the HOPE Program improve the overall customer experience and effectiveness of the program by implementing strategies and tools that allowed for faster call processing, improved first call resolution, and decreased time to process applications for the citizens of North Carolina." - ALLISON BASS ASSISTANT MANAGER FOR APPLICANT SERVICES, HOPE PROGRAM OF NORTH CAROLINA
Apr 5, 2022 + 2 min read
Fulton County, Georgia Citizens Find Relief in a Time of Crisis
SITUATION Fulton County Emergency Rental Assistance Program has been set up as a COVID relief-funded rental and utility assistance program for the citizens of Fulton County, Georgia. Fulton County’s need came as a direct result of the COVID-19 pandemic. Many citizens of Fulton County became at-risk for not making necessary rental and utility payments as a result of being out of work or forced to quarantine at home. Not having the internal resources to stand up such a call-based operation to assist citizens in need, the county needed a partner thatcould responsibly, quickly, and efficiently set up and effectively run both inbound and outbound services.
Apr 5, 2022 + 2 min read
Newton Project Case Study
Executive Summary The Newton Project is a 501(c)(3) organization founded in 2010 that uses the "pay-it-forward" concept to recognize people who have created positive impacts in the community. The foundation needed a partner that could build a dynamic, scalable platform with a nonprofit’s budget.
Mar 25, 2022 + 2 min read