Real companies, real challenges, real solutions. Nothing gets to the heart of how Sparkhound approaches IT services like actual client work. Select a featured case study below — or search all case studies — and see how we deliver meaningful impact.
EXECUTIVE SUMMARY: Since 1919, Louisiana’s Community Coffee has brought people together everywhere with each exceptional cup of coffee. As the world has demanded more of the coffee that captures southern charm, CC’s needed more than an information distribution process consisting of an email chain of spreadsheets amongst their employees. Sparkhound, with expertise in building custom applications and mobile development, delivered a centralized iPad application for CC’s that streamlined the process of collecting information and reduced the workload for their Management Team...Read More
EXECUTIVE SUMMARY: Patient population and staff growth outpaced regional healthcare services provider, Baton Rouge General Health Systems‘ IT resource capacity leading to low employee satisfaction scores. BRG’s partnership with Sparkhound integrated the two service desk teams in a co-managed, 24x7x365 Service Desk with great success. Quicker ticket response and meaningful resolution has increased employee satisfaction scores, freed up critical IT staff for more strategic initiatives, and improved service desk KPIs across the board. Download the PDF hereRead More
EXECUTIVE SUMMARY: PrimeLending is a residential mortgage company with more than 290 locations across 44 states. PrimeLending sought an IT solution to help improve communication and reduce the time spent tracking and correcting issues within their internal network. We were able to implement a proactive network performance monitoring system that can help us find, monitor, and eliminate issues that previously hindered user productivity and day-to-day business operations.Read More
Formed in 1988, Oilfield Instrumentation is dedicated to serving the oil and gas industry with top drilling instrumentation equipment, advanced technology and reliable service. As the company continues to expand its portfolio offerings to remain competitive in the marketplace and better serve its customers, Oilfield needed a strong development consulting partner to create a custom application UI for displaying rig data in its existing drilling management application.Read More
Jones Walker is one of the largest law firms in the Gulf South with 15 offices and approximately 750 employees in six states. As part of its five-year telecommunications upgrade strategy and continued business growth, Jones Walker wanted to implement an application-level, feature-rich functionality offered by Voice over IP (VOIP) technology to improve communications between offices.Read More
As one of the top industrial construction and maintenance service companies in the world, Turner Industries has built its reputation as a world-class industrial contractor for more than 50 years. To leverage its new hardware environment and improve productivity, Turner needed a strategic partner with SharePoint expertise to upgrade its customized internal portal used by more than 1,300 employees worldwide.Read More